Terms and Conditions for Purchasing
By purchasing QSR International’s products or services, or by checking the “I have read and understood QSR's terms and conditions” box located on the QSR website, you agree to the terms below.
If you are accepting these terms on behalf of another person, organization or other legal entity, you represent and warrant that you have full authority to bind that person, organization, or legal entity to these terms.
If you do not agree to these terms, and the delivery of the product or service, do not purchase the product or service.
Credit cards accepted
This website accepts VISA and MasterCard. Some transactions may attract an international processing fee from your financial institution.
Taxes
Prices are initially stated exclusive of taxes, duties, levies or fees. The Customer shall pay all taxes, duties, levies or fees, or other similar charges imposed on QSR or on the Customer by any taxing authority (other than taxes imposed on QSR's income) related to Customer's order, unless Customer has provided QSR with an appropriate exemption certificate for the delivery location. 'Delivery location' means the location where QSR transfers title or possession of products to the Customer or its designate.
Prices
QSR may change the prices displayed on our website at any time. While every effort is made to ensure the accuracy of prices and information published on our website, we reserve the right to accept or reject an offer for any reason, including the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. We may require additional verification or information before accepting any order.
QSR offers special pricing for educational, government and commercial users. For full details on special pricing, please refer to our frequently asked questions for purchasing QSR products.
Shipping charges and delivery schedule
Any items that need to be shipped will incur freight charges. These costs will be based on your order's weight and your delivery address, and will be itemized and added to your total order amount. Please note that additional taxes may also apply.
Any items which need to be shipped will be sent to your designated delivery address by standard or express courier, as nominated by you. For standard delivery, items will generally be received within seven to ten business days, but can vary depending on local custom clearance processes. For express delivery, items will generally be received within three to four business days, but can vary depending on local custom clearance processes.
If you choose to receive your QSR product as a download, we’ll send an email communication to your nominated email address within two business days. The email will contain a link to the download site, your unique software license key, and a link to a PDF ‘Getting Started’ guide for your new QSR software.
If the cost of your goods (exclusive of taxes and freight) is equal to or less than US$1,500 or AUD$1,500 or £1,000 or €1,000, payment must be made in full before your order can be forwarded to you.
Return and replacement policy
If either the media or documentation provided with QSR products are physically damaged or defective, QSR will replace the affected items at no cost, provided the damaged items are returned within thirty days of the date of the supply to you. Media or documentation damaged through normal wear and tear, or lost or corrupted by you or others, will not be replaced.
If you change your mind, QSR does provide full or partial refunds, strictly in accordance with the following conditions:
- For boxed software that is unopened, a full refund will be provided less freight charges if the unopened box is returned to QSR within thirty days.
- For software that is downloaded, a refund will be provided less an administrative charge, provided that QSR is notified within thirty days, and provided that the software has not been activated.
- For boxed software that is opened, a refund will be provided less an administrative charge. This refund will only be provided if the opened box is returned to QSR within thirty days, and if the software has not been activated.
As stated above, please note that QSR cannot provide a refund if the software has been activated, or if the requirements have not been met in the thirty day period.
All customers are encouraged to fully test our software before they purchase. This can be done by downloading a free, fully functioning thirty day trial of our software from our website at www.qsrinternational.com.
Back orders
Should the item you order be temporarily unavailable, QSR will advise you within 24 business hours. You will be given the option to place the item on back order, which means that QSR will ship it to you as soon as it becomes available.
Privacy policy
For information relating to how QSR collects and uses information and protects the privacy of our customers, view our Privacy Policy.
Security
All personal and credit card information provided to QSR is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. Also, QSR uses a well established payment gateway service provider called SECPay to process all online credit card payments. SECPay is an online, real-time payment service provider that provides all the security required for the transmission and storage of credit card details using SSL, encryption minimum 40 bit and firewalls.
Contact us
If you would like to contact us, please email, write, telephone or send a fax to us:
QSR International, 651 Doncaster Road, Doncaster, Victoria, 3108, Australia
Email: info@qsrinternational.com
Phone: +61 3 9840 1100; or
Fax: +61 3 9840 1500.
